Refund Policy

Effective Date: 5/30/2025

At Pondeez, we are committed to your satisfaction. If you’re not completely happy with your purchase, we’re here to help with a fair and simple return and refund policy.

Returns

We accept returns of unopened, unused products within 30 days of delivery.

To be eligible for a return:

• The item must be in its original packaging
• It must be unused and in the same condition that you received it
• You must provide proof of purchase (receipt or order number)

Note: Opened or used items are not eligible for return unless there is a defect or damage.

Refunds

Once your return is received and inspected, we’ll notify you of the status of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days.
• Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

• Please email us within 7 days of delivery at info@pondeez.com
• Include a description and photos of the issue
• We will send a replacement or issue a full refund — no return required in most cases

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service for returns.

Non-Returnable Items

We do not accept returns on:

• Products that have been opened or used
• Items returned after 30 days from delivery
• Promotional or clearance items (unless damaged or defective)

Contact Us

If you have any questions about our refund or return policy, contact us at:

Natural Pond Care

📧 info@pondeez.com 🌐 www.pondeez.com