Shipping Policy

Effective Date: 5/30/2025

At Pondeez, we’re committed to getting your products to you quickly, safely, and efficiently. Here’s how our shipping process works:

📦 Order Processing

• Orders are processed within 1–2 business days.
• Orders placed on weekends or holidays will be processed the next business day.

🚚 Shipping Rates & Delivery Times

We currently ship to customers within the United States.

Shipping Method / Estimated Delivery

Standard (USPS/UPS) - 3–7 business days

• Delivery times are estimates and may vary due to carrier delays or weather.

📍 Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details.

❗ Incorrect Shipping Information

Please double-check your address before placing an order. We are not responsible for packages lost due to incorrect shipping details.

❓ Lost or Damaged Packages

If your package is lost or arrives damaged:

• Email support@pondeez.com within 7 days of delivery
• Include your order number and photos if applicable
• We’ll investigate and resolve the issue quickly

🌎 Future Shipping Areas

We’re working to expand internationally. If you're outside the U.S. and interested, contact us for updates.