Shipping Policy
Effective Date: 5/30/2025
At Pondeez, we’re committed to getting your products to you quickly, safely, and efficiently. Here’s how our shipping process works:
📦 Order Processing
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Orders are processed within 1–2 business days.
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Orders placed on weekends or holidays will be processed the next business day.
🚚 Shipping Rates & Delivery Times
We currently ship to customers within the United States.
Shipping Method / Estimated Delivery
Standard (USPS/UPS) - 3–7 business days
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Delivery times are estimates and may vary due to carrier delays or weather.
📍 Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details.
❗ Incorrect Shipping Information
Please double-check your address before placing an order. We are not responsible for packages lost due to incorrect shipping details.
❓ Lost or Damaged Packages
If your package is lost or arrives damaged:
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Email support@pondeez.com within 7 days of delivery
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Include your order number and photos if applicable
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We’ll investigate and resolve the issue quickly