Refund Policy
Effective Date: 5/30/2025
At Pondeez, we are committed to your satisfaction. If you’re not completely happy with your purchase, we’re here to help with a fair and simple return and refund policy.
Returns
We accept returns of unopened, unused products within 30 days of delivery.
To be eligible for a return:
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The item must be in its original packaging
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It must be unused and in the same condition that you received it
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You must provide proof of purchase (receipt or order number)
Note: Opened or used items are not eligible for return unless there is a defect or damage.
Refunds
Once your return is received and inspected, we’ll notify you of the status of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–10 business days.
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Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
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Please email us within 7 days of delivery at info@pondeez.com
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Include a description and photos of the issue
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We will send a replacement or issue a full refund — no return required in most cases
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service for returns.
Non-Returnable Items
We do not accept returns on:
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Products that have been opened or used
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Items returned after 30 days from delivery
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Promotional or clearance items (unless damaged or defective)
Contact Us
If you have any questions about our refund or return policy, contact us at:
Natural Pond Care